Policies

Delivery

All of our deliveries are made using Amazon.co.uk and include delivery to Northern Ireland & the Channel Islands.

Standard UK Recorded Delivery 5 to 7 working days £3.95
Express UK Recorded Delivery 2 to 3 working days £4.94
UK Next Day Delivery if ordered before 12 Midday £6.95
Republic of Ireland and Europe delivery options
International Signed For 7 to 10 working days £12.95
Rest of the World delivery options 10 to 14 working days £20.95

Delivery FAQs

Q.: My order is being shipped outside the European Union (EU). Will I have to pay customs charges?

A.: If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

Q.: I have not received my order, what should I do?
A.: We do ask that you allow the specified working days stated above for your order to be delivered. If you have not received your parcel in this time, please kindly check with your local sorting office to see if they are holding the parcel for you. Should they not have your parcel, please contact us and we will be happy to assist you further.

Q.: Can I have my order delivered to multiple addresses?
A.: If you would like to send orders to more than one address, please place a separate order for each delivery address.

Returns

We hope you love our products as much as we do, but if for any reason you are unhappy with your purchase and would like to return and exchange the product, or receive a refund, please get in touch.

If not satisfied with any goods received, customers may return the item/s within 14 days and receive a full refund of the cost of those goods including outward shipping, provided they remain in merchantable condition and are in original packaging. To return any order or part of an order please request we send you a Returns Form.

The cost of returning any goods under the above circumstances will be paid by the customer UNLESS the goods were sent in error. When a customer has completed an order on our website and has completed payment for that order it can be assumed that the order itself has not been placed in error. Any items incorrectly supplied to the customer can be considered supplied in error where they do not match the description of goods at the time of purchase.

Damaged goods and/or shortages MUST be advised within 7 days of receipt. Damaged goods will be replaced Free of Charge. Any shortages will be shipped as soon as possible at no further cost.

Cancelling an Order

You have the statutory right to cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day that they are received.

Terms and Conditions

YOUR TRANSACTION WILL BE PROCESSED IN GBP AND CONVERTED INTO YOUR CURRENCY BY YOUR CREDIT/DEBIT CARD ISSUER.

Our Trading Name and our Logo are registered trademarks.
Unity Valley Ltd is registered in England, company number 10536221.

Making A Purchase

We accept credit and debit card payment and PayPal. If you are shopping from outside the U.K, place your order and your credit card company will convert the transaction to your own currency.

By placing an Order and purchasing goods from Unity Valley Ltd you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.

These are the Standard Terms and Conditions of Sale of unity Valley Ltd (“the Seller”, “We” or “Us”) for certain products as set out in the pages on this site (“the Goods”).

In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below.

PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAVE BEEN OPENED BY YOU OR TO PRODUCTS THAT HAVE BEEN BLENDED ESPECIALLY FOR YOU OR ORDERED IN VOLUMES SPECIFICALLY AT YOUR REQUEST.

THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS ECOMMERCE SITE.

1.0 Interpretation
1.1 In these Conditions:
‘Conditions’ means the standard Terms and Conditions of sale set out in this document;
‘Contract’ means the contract for the sale of the Goods;
‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;
‘Delivery Area’ means the address chosen by you for delivery.
‘Goods’ which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;
‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications;
‘Order’ means any order placed by you with us for the supply of Goods;
‘Order Form’ means the electronic order form completed and submitted electronically by you;
‘Regulations’ means the Consumer Protection (Distance Selling) Regulations 2000;
‘Web Site’ our presence on the world wide web, currently accessible via the address: www.blendedvalley.com
1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.

1.3 Unless the context otherwise requires:-

1.3.1 words importing the singular shall include the plural and vice versa;

1.3.2 words importing the masculine gender shall include the feminine gender and vice versa;

1.3.3 references to persons shall include bodies of persons whether corporate or incorporate.

1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.

1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

2.0 Basis of the sale

2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.

2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

3.0 Orders

3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).
3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects Current Pricing*, you are based in a Delivery Area that we support, and your Payment Card is authorised for the transaction.
3.3 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.
3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you (including the delivery address), and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.
3.6 We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirement.
4.0 Price of the goods
4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.
4.2 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging (excluding insurance). This charge will be clearly shown on the Order form.
4.3 The total price is inclusive of any applicable value added tax (VAT). VAT is not charged for orders being delivered outside of the EU and/or to customers who have provided us with their VAT number which has been verified by us. VAT must be charged on all orders supplied within the UK, unless you are a registered charity.

5.0 Terms of payment
5.1 Upon providing us with details of the Payment Card and submitting the Order you :
5.1.1 confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and
5.1.2 authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.
5.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
5.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.
5.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

6.0 Delivery
6.1 Delivery of the Goods shall be made by us through our carrier to the address for delivery entered by you at the time of ordering and shown on the Order Form. Once the Goods have been dispatched in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
6.2 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.
6.3 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.
6.4 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
6.5 Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.
6.6 In the event that your order is returned to us by a Courier due to you failing to respond to a card left by a courier to contact them and arrange redelivery you will be responsible for paying additional monies to have your order redelivered.
7.0 Risk and property
7.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery or fail to respond to courier cards left to advise that a delivery attempt has been made, our responsibility for everything other than damage due to our negligence will end on the date that the initial delivery attempt was made, as set out in the contract.
7.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.
7.3 Once your order has been dispatched we will send you an email notifying of the dispatch. From this date you will have a maximum of 14 days to notify us of non-delivery and/or any damage/fault with the product(s). In the event that you do not notify us, we will accept no liability for loss, damage or fault. Any exceptions to this are strictly at the discretion of us.

8.0 Warranties and liability
8.1 Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.
8.2 As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights.
8.3 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection. Evidence of damages/defects must be provided (in the form of a photo or photos) by email in order for any claim to be processed.
8.4 Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
reject the Goods and receive a full refund;
or have the Goods (or the part in question) replaced free of charge.
Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:
replace the Goods (or the part in question) free of charge
or at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.
8.5 Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:
i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
ii) such loss or damage is not a reasonably foreseeable result of any such breach;
iii) any increase in loss or damage resulting from breach by you of any term of this contract.
In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.
8.6 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.
8.7 We assume no responsibility for the contents of any other web sites to which this Web Site has links.
9.0 Right to Cancel
9.1 You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract and return the Goods at your cost and receive a full refund of the purchase price, minus the cost of any shipping charges incurred by us. For UK Mainland a minimum of £4.50 will be charged.
9.2 During the cooling off period any cancellation must be given by written notice by either party.
9.3 Goods must be returned complete, unopened and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
9.4 The right to cancel this contract will not apply in respect of:
Personalised Goods or Goods made to your specification or in a quantity that exceeds our normal stock levels.
Audio, video recordings (including DVDs) or computer software you have unsealed
9.5 In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.
9.6 A restocking fee of 25% of the value of the products will be chargeable in circumstances where the Company has incurred costs in procuring, processing, preparing, packing or shipping the order. This charge will be declared to the customer and deducted from any refund payable to the customer.
9.7 In addition to the restocking fee referred to in 9.6 above a charge will be made to cover the costs (in full) for any charges levied by WorldPay, PayPal or Barclays Bank for processing the original payment and/or the refunded amount. This charge will be declared to the customer and discounted off the final payable refund.
9.8 A charge will be applied and discounted from any refund to cover the costs of the original postage/shipping and any return postage/shipping charges incurred by the Company. This charge will be declared to the customer and discounted off the final payable refund.

10.0 Communications
10.1 Any communication sent electronically by e-mail or otherwise:
10.1.1 will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;
10.1.2 will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;
10.1.3 will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;
10.1.4 will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.
10.2 To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.

11.0 General
11.1 Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second class post.
11.2 The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.
11.3 No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).
11.4 If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
11.5 We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
11.6 The headings in these Conditions are for convenience only and will not affect their interpretation.

Disclaimer & Safety

The information provided by us on our ecommerce site (www.blendedvalley.com) and through other Social Media Channels is for educational personal information only. It is not intended to offer professional medical advice or treatment for any condition. You should not use our site or advice within to treat health conditions or to self-diagnose. We recommend that you consult your GP or nurse if you have any health concerns whatsoever.
All of our advice has been provided on the basis that there are no known contra-indications to treatment. If you have any health problems or are taking any medication you should seek advice from your healthcare provider prior to using aromatherapy. We would also advise that you make an appointment with a local aromatherapist who will be able to take a full case history and offer you tailored treatment advice.
Please note that Unity Valley Ltd (Blended Valley) accepts no liability for misuse of essential oils or any other products it manufactures, packages or suppliers or for any reliance on the information provided by us via our ecommerce site or other Social Media channels.

Safety Advice
Certain essential oils are flammable liquids.
Keep out of the reach of children.
If you have a medical condition and are taking any medication or undergoing any type of medical treatment you should check with your doctor and a qualified aromatherapist to ensure that it is safe to use aromatherapy in conjunction with your prescribed treatment.
Certain essential oils should be avoided during pregnancy (see below).
Always consult a qualified aromatherapist before using essential oils with babies and children.
Never take essential oils orally and avoid all contact with the mouth area and eyes.
Essential oils should never be applied undiluted to the skin as they can cause irritation (there are only a couple of exceptions to this rule i.e. Lavender and Tea Tree). Follow all recipes and methods carefully and do not increase the amount of essential oil quoted.
Certain essential oils (i.e. spices) can cause skin irritation for people with sensitive skin. If you have sensitive skin we recommend performing a small patch test prior to using any new oil or product.
A few essential oils such as Bergamot and other citrus oils are phototoxic which means they can cause skin sensitisation and skin discolouration in bright sunlight. These oils should be not be applied to the skin before direct exposure to sunlight.
Certain essential oils should be avoided at all times
Many essential oils are flammable, so never use or put your bottles of essential oil near a naked flame, fire, or any source of ignition.
Undiluted essential oils
Do not apply undiluted essential oils directly to the skin.
Pregnancy
If you are pregnant you should seek the advice of a medical practitioner, mid-wife or aromatherapist before using any essential oils.
Internal use
Never take essential oils internally.

Privacy Policy
We use computer security measures including firewalls, strong passwords and data encryption to keep your electronic information stored safely on a highly secure server managed by our e-commerce provider. We will handle your personal information as confidential (although we reserve the right to disclose this information in the circumstances described below).
All information provided to us is held securely and protected under strict security measures to prevent unauthorised access. We will not sell or rent your personal data to other parties.

Your information
By using our website and signing up for a customer account, you agree for the following information to be collected about you:
Information provided at the time of signing up or using any service including but not limited to; names, addresses, contact numbers, email addresses, VAT numbers.
Transaction details of orders placed on our website.
Internal site search behaviour, language, traffic data and location data. This data is anonymised.
If you subscribe to our newsletter then you allow us to email you with relevant special offers. You can, at any time, opt out of receiving these mailings by following the instructions at the bottom of the newsletter.
Payments
Order information and payments are taken using an SSL Certificate with a secure 128 bit encryption. (SSL is the standard security technology for creating an encrypted link between a web server and a browser).
Payment will be taken immediately upon our acceptance of your order. All financial or credit card data that you supply will be processed and stored by either WorldPay or PayPal. Both WorldPay and PayPal will be responsible for storing your financial details securely and in accordance with their own privacy policy. Both WorldPay and PayPal comply with the Payment Card Issuer (PCI) requirements on data security, and any payment card information and other financial details collected by them will be stored and used in accordance with those security standards.
We do not store any of your financial details.

Cookies
This Web site uses etracker technology (www.etracker.com) and Google Analytics to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data.

We may use the information we obtain from your use of our cookies for the following purposes:
to recognise your computer when you visit our website;
to improve the website’s usability;
to analyse the use of our website;
in the administration of this website.
to ensure that the shopping cart functions
Blocking & deleting cookies
Most browsers allow you to refuse to accept cookies and also delete stored records. For browser specific information on how to adjust your cookie settings please use the relevant links below:
We may change our privacy policy at any time. Continued use of our websites signify that you agree to such changes.