Privacy Policy

Who we are

Unity Valley Ltd

Registered Office: Aston House, York Road, Maidenhead, Berkshire, SL6 1SF, UNITED KINGDOM

Our website address is: https://www.blendedvalley.com

Contact e-mail address: info@blendedvalley.com

What personal data we collect and why we collect it

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

Contact forms

When visitors send a message to us via our website contact form we collect their entered e-mail address and message. Optionally, visitors may also enter their name and a subject heading. This data will only be stored and used for customer service purposes. We will not use this data for marketing purposes and it will not be passed on to third parties.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Newsletter Subscription Forms

When visitors subscribe to our newsletters via our website’s newsletter subscription forms, we collect their entered e-mail address. Visitors may optionally enter their name, which will be used to address them personally by name in any newsletter messages that we send to them. This data will only be used by us to send subscribers our newsletters containing information about our products and to inform them of promotions that we are running. We will not pass on this data to third parties.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Purchases

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Comments and Reviews

We will store comments or reviews, if you choose to leave them. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Who we share your data with

We share information with third parties who help us provide our orders and store services to you; for example:

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Data collected for payments: For payments with PayPal: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we are required by HM Revenue and Customs to store order information for a minimum of 5 years after the 31 January submission deadline of the relevant tax year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments and contact form messages may be checked through an automated spam detection service.

Your contact information

To contact us for any privacy-specific concerns, please e-mail us at info@blendedvalley.com